Refund Policy

Return and Refund Policy

At RaazHai, your comfort, satisfaction, and privacy are our top priorities. We take great care in ensuring that all our sexual wellness products meet the highest standards of quality and discretion. However, we understand that sometimes a product may not be quite right. Please review our return and refund terms below:

Return Policy

Unopened Products:
We accept returns of unopened, unused items within 7 days of delivery. Products must be in their original, sealed packaging and in the same condition as received. Return shipping costs are the responsibility of the customer.

Opened Products:
Due to the intimate nature of our products and for hygiene and safety reasons, we do not accept returns on opened or used items. We kindly ask you to review your order carefully before opening.

Refund Policy

Eligibility for Refund:
Only unopened products returned within the 7-day window are eligible for a refund.

Condition of Returned Products:
Items must be unused, undamaged, and in their original packaging.

Shipping Costs:
Shipping charges are non-refundable. If a refund is issued, the return shipping fee will be deducted from the total refund amount.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please reach out to us immediately at
📧 Help@raazhai.com or
📞 +92 303 6895900 (Call/WhatsApp).

We may request a video or photo of the product to assess the issue and improve our services.

• Replacements: We will ship a replacement at no extra cost.

• Refunds: If a replacement isn’t possible, we will issue a full refund for the affected item(s).

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.

Need Help?
We’re here to support you—discreetly and respectfully. For any return-related inquiries, please contact us at:
📧 Help@raazhai.com
📞 +92 303 6895900

Your trust means everything to us. Thank you for choosing RaazHai.