Shipping Policy
Shipping & Delivery Policy
Discreet, Secure, and Always in Confidence
At RaazHai, we understand that privacy and reliability are key when it comes to intimate wellness. That’s why we ensure every order is delivered securely, discreetly, and on time—all across Pakistan.
Delivery Area
We currently ship exclusively within Pakistan.
Shipping Cost
Free Shipping on all orders nationwide—no minimum purchase required.
Every order is delivered without additional shipping charges, no strings attached.
Order Processing Time
Orders are processed Monday through Friday.
Orders placed before 5 PM are typically shipped within 24 hours.
Orders placed on weekends or public holidays are shipped within 48 hours of the next business day.
Estimated Delivery Time
Our standard delivery time is 3 to 5 business days.
In major cities and urban centers, orders are often delivered within 48 hours.
Shipping Partner
We’ve partnered with M&P to handle all logistics, including Cash on Delivery (COD) services, ensuring secure and prompt delivery.
Order Tracking
A tracking number will be sent via email or WhatsApp within 24 hours of order placement.
You can follow your order’s journey in real-time.
Discreet Packaging
Your order will arrive in plain, unbranded packaging to ensure your privacy.
Products are securely packed to prevent damage and maintain confidentiality—always.
Returns & Exchanges
Unopened products can be returned within 7 days. Customer is responsible for return shipping.
Opened items cannot be returned due to the intimate nature of the products.
Shipping charges are non-refundable.
Damaged or Lost Items
If your parcel is damaged or lost during delivery, we’ll take full responsibility and reship your order at no cost.
Please contact us within 24 hours of delivery with evidence (e.g., photo/video) for quick resolution.
Cash on Delivery (COD) – Terms & Conditions
We offer Cash on Delivery across Pakistan to make shopping easy, but we do require a few conditions to ensure fairness for everyone.
1. Order Confirmation
All COD orders are confirmed via SMS, WhatsApp, or call.
Please respond within 24 hours, or your order may be cancelled automatically.
2. Shipping & Receiving
Once confirmed, your order will be processed and shipped.
A reminder will be sent before delivery.
Please ensure someone is available to receive and pay for the order in full.
3. Payment Terms
Full payment in cash is required upon delivery.
Exact change is appreciated, as riders do not carry additional cash.
We do not accept part payments or installment arrangements.
4. Cancellations
COD orders can be cancelled within 24 hours or before dispatch.
Once dispatched, cancellation is no longer possible.
Refusing an order without valid reason may result in future COD restrictions.
5. Misuse of COD
To protect our service integrity:
Fake orders, repeated refusals, or false addresses may result in account blacklisting.
In cases of fraud, legal action may be pursued.
6. Failed Deliveries
Orders refused due to:
“Changed mind”
“Not enough cash”
“Mistaken order”
may lead to COD being blocked for future purchases.
Prepaid payment options will still be available.
7. Refunds for COD Orders
Refunds are only applicable if:
The product is damaged in transit
The incorrect item was delivered
Claims must be made within 24 hours of receiving your order, with video/photo proof.
8. Need Help?
Our customer service is available for any shipping or COD-related concerns.
📧 Help@raazhai.com
📞 +92 303 6895900 (Call/WhatsApp)
By placing a COD order with RaazHai, you agree to the terms listed above.
We thank you for your trust and look forward to serving you with care, privacy, and integrity.